Refunds & Cancellations

CERTIFICATION CARDS
Yeah! You PASSED! Now when do you Get your certification card? Good question. We advertise SAME DAY CERTIFICATION . And we make every effort to see that you get your card that same day. However, sometimes the unexpected happens. If so, you will get your card immediately as soon as we clear things up. Your card comes through the email. If there is an error on your card, do not claim your card. But notify us first and we can fix the error. Once you claim your card were unable to fix it. So always check for accuracy and Check all your folders before contacting us and saying you did not receive your card.

RESCHEDULING
We understand that the unexpected happens. If you need to reschedule your class please notify us as soon as possible. If something keeps you from class at the last moment you can just give us a call at 412-401-3252 and register for free to change your class (equal or lessor value). However, we can’t sustain unlimited reschedules, so every student gets 2 free reschedules. After that its a 50% class cost to reschedule again.
If something happens and the instructor is not able to get to the class you will be rescheduled for free to another date that works for you. If you are like most people and have waited until the last moment and MUST have your certification THAT DAY then give us a call immediately and we will do all we can to work things out.

CANCELLATIONS
We understand things happen and circumstances change. So, there is no charge if you need to switch the class to another date or time as long as you notify us before the class. For individuals, if you want to cancel a class within 48 hours of registering, then you can receive a 50% refund. However, after the 48 hours, there are no refunds. Why?

Because when you register for a class, as space is limited, we are giving you a seat and stopping someone else from taking that seat. For organizations, we are reserving a particular date and time, and we are stopping other organizations from reserving that date (even if we have to turn away customers). We will work together to get everyone in your group trained at a time that works for all.

FAILING THE COURSE
If you take the course and fail there is no refund. But we will remediate with you and give you a second chance before you leave that day. If you fail, that means WE FAILED. So we don’t believe in failures. We believe in working with you and seeing how you learn best.
After two failures you will have to take the course again but all is not lost if you take the course with Fragile Heart CPR we will give you a 50% discount

REFUNDS
If you request a refund prior to 48 hrs before the class you will receive a 50% refund. If you schedule the class and within 24 hrs after schedule and more than 48 hrs before the class you can get a 90% refund with 10% being paid for processing. If we cancel a class that you have paid for and you are unable to attend any of the other days we offer, we will give you a 100 % refund.

COMPLAINTS
We are a small company among big fish, but we want to be THE BEST.
We hold an A+ rating with the BBB.
If for any reason you are unhappy with our training, classes or instructors. Or if anything happened that would prevent you from referring FRAGILE HEART CPR to your friends and co-workers, please by all means TALK TO US!. We endeavor to not only give you superior training but to treat you like friends and build a good working relationship. Once you take our classes we feel like you are part of the FRAGILE HEART FAMILY. So don’t hesitate to bring us all your concerns. By doing so you let us know where we need improvement and we will work hard to ‘ get our act together’ We are Family and we are FRAGILE HEART CPR!

DISCOUNTS
We may offer “special discounts” at various times. sometimes we offer military discounts in student discounts or special holiday discounts and they’re usually posted on our website WWW.fragileheartcpr.com or on our Google website FRAGILEHEARTCPR. You may even find us on Groupon. But we work hard to keep our prices low competitive. So unfortunately we cannot just give a discount to everyone who asks, you must have a special discount code.
Discounts are only available at the time of purchase and cannot be applied retroactively.

SCHOLARSHIPS
Fragile heart CPR believes in helping people wherever we can. That’s why we are in the lifesaving business. We do offer scholarships at various times throughout the year. To apply for scholarship, Or to be able to take a class so that you can begin work and pay for the class at a later date. Please contact us at 412-401-3252. We will try to work with you to GET THAT JOB!